SSI: Overview

The Student Satisfaction Inventory (SSI) is a survey conducted on a national basis among both two-year and four-year colleges and universities by the Noel-Levitz consulting firm. The majority of the survey questions ask students to rate the importance of and their satisfaction with over 100 factors covering many different areas of their college experience. A "performance gap score" is calculated by subtracting the mean satisfaction rating for an item from the mean importance rating. Areas where the university is having trouble meeting student expectations are indicated by the higher performance gap scores. Seventy-nine of the items are included in one or more of the 12 composite scales (listed below). There are also a number of questions on respondent characteristics. Individual universities are allowed to include up to 10 of their own institution-specific questions.

In Fall 1996, the SSI was administered to students in a sample of undergraduate classrooms at UIC resulting in 2,898 returned questionnaires. Both detailed and summary findings from that survey, plus comparisons with a national sample of four-year public universities, are presented here.

Detailed Results by Scale: Frequency Counts for UIC and Means for UIC vs. National Comparison Group
Academic Advising	Counts	Means	Campus Climate	Counts	Means
Campus Life	Counts	Means	Campus Support Services	Counts	Means
Concern for the Individual	Counts	Means	Instructional Effectiveness	Counts	Means
Recruitment and Financial Aid	Counts	Means	Registration Effectiveness	Counts	Means
Responsiveness to Diverse Populations	Counts	Means	Safety and Security	Counts	Means
Service Excellence	Counts	Means	Student Centeredness	Counts	Means
Detailed Results for Other Survey Items: Frequency Counts for UIC
Importance of Factors in Decision to Enroll	Counts		Overall Ratings	Counts
Other Miscellaneous Questions	Counts		UIC-Specific Questions	Counts
Respondent Demographics	Counts